Senior Store Supervisor

Office Gems is facilitating the recruitment of a SENIOR STORE SUPERVISOR for one of our clients, a 24-hour retail store in San Fernando.

The working hours of the Senior Store Supervisor will be Monday to Saturday from 8:00 am to 5:00 pm, however the incumbent must be available for call outs in the event of emergencies.

The Senior Store Supervisor will be responsible for efficient customer sales transactions, maintaining proper control of cash and ensuring customer satisfaction.  He/she will also be responsible for safeguarding the company assets and for adherence to company procedures and policies.

Specific Duties

Specific Duties include:

1. Managing the day-to-day operations of the Store, with emphasis on customer satisfaction.
2. Recommending systems, procedures and policies to improve the operations of the Store to match Management’s goals and objectives.
3. Monitoring the inventory of the Store, including tracking stock levels, conducting regular audits and minimizing loss and damage.
4. Implementing quality control systems within the Store.
5. Hiring and training new staff.  Supervising staff of the Store, including setting work schedules, assigning tasks and targets, managing their performance and recommending any corrective or performance improvement action that may be necessary.
6. Monitoring the proper functioning and maintenance of the Store’s Point of Sale and other equipment.
7. Working with Management to market the Store and its products and improve sales and customer loyalty.
8. Overseeing and resolving customer situations.
9. Securing daily cash and preparing it for collection.
10. Ensuring all products are attractively merchandised and that shelves and racks are clean.
11. Preparing and submitting weekly reports to Management.
12. Following and complying with established policies and procedures, including health and sanitation.
13. Performing other related duties.                                                                                                                                                                    

 Qualifications and Experience

• At least ten (10) years’ experience in a retail business, particularly at a Supervisory Level.
• At least a diploma in Business Management, Marketing, Human Resource Management or a related field.
• Five (5) CXC/CSEC/O’Level subjects.
• Excellent time management skills.
• The ability to work in a fast-paced environment. 
• Strong leadership skills.
•  Must have a valid Police Certificate of Character.